Terms of Service - DataGuard

These Terms of Service govern your use of DataGuard's website and professional data management services. By accessing our website or engaging our services, you agree to be bound by these terms. These terms establish the framework for our professional relationship and outline the scope and limitations of our services.

Our services are designed to help organizations improve their data management practices through professional consulting, implementation support, and guidance. Please read these terms carefully to understand your rights and obligations when working with DataGuard.

Service Usage Terms

Acceptable Use Policy

Professional Services

Our services are intended for legitimate business purposes related to data management, governance, and quality improvement. Services must be used in compliance with applicable laws and professional standards.

Website Usage

You may use our website to learn about our services, download resources, and contact us for professional inquiries. Automated access, scraping, or any activity that interferes with website functionality is prohibited.

Collaborative Approach

Our services require active collaboration and good faith participation from client organizations. We expect professional conduct and timely communication throughout all engagements.

Prohibited Uses

Using services for illegal or unauthorized purposes

Attempting to access unauthorized data or systems

Interfering with or disrupting our services

Violating intellectual property rights

Transmitting malicious code or viruses

Engaging in fraudulent or deceptive practices

Service Access Requirements

Valid business purpose and legitimate data management needs

Ability to provide necessary project information and access to relevant stakeholders

Commitment to implementing recommended data management practices

Compliance with all applicable data protection and privacy regulations

Account and Access Management

Service Engagement Process

1

Initial Consultation

Contact us through our website or directly to discuss your data management needs and challenges.

2

Assessment & Proposal

We conduct an initial assessment and provide a detailed service proposal with scope and timeline.

3

Service Agreement

Formal service agreement outlining deliverables, responsibilities, and terms of engagement.

Access Control & Security

Confidentiality

All client data is protected under strict confidentiality agreements

Documented Access

All data access is logged and documented for audit purposes

Compliance

Adherence to GDPR and Cyprus data protection requirements

Account Responsibilities

Client Responsibilities

• Provide accurate project information and requirements
• Ensure authorized personnel participate in project activities
• Maintain confidentiality of proprietary methodologies
• Timely payment of agreed service fees

DataGuard Responsibilities

• Deliver services according to agreed specifications
• Maintain professional standards and ethics
• Protect client data confidentiality and security
• Provide regular project updates and documentation

Service Availability and Limitations

Service Availability

Operating Hours

Business Hours: Monday-Friday, 9:00-17:00 EET

Response Time: 24-48 hours for inquiries

Emergency Support: By prior arrangement only

Holiday Schedule: Cyprus public holidays observed

Geographic Coverage

Primary: Cyprus and EU member states

Remote Services: Available globally via video conferencing

On-site Services: Cyprus and selected EU locations

Language Support: English and Greek

Service Modifications

Service Updates

We continuously improve our methodologies and may update service offerings to reflect industry best practices and regulatory changes. Existing clients will be notified of significant changes that may affect ongoing projects.

Website Maintenance

Our website may be temporarily unavailable during scheduled maintenance. We will provide advance notice when possible and minimize disruption to service inquiries.

Capacity Management

Service availability depends on current capacity and project commitments. We may need to schedule new engagements based on resource availability and existing client priorities.

Intellectual Property

Our Intellectual Property

• Proprietary methodologies and frameworks
• Assessment tools and templates
• Training materials and documentation
• Website content and design elements

Client Intellectual Property

• All client data remains client property
• Custom deliverables become client assets
• Implementation results owned by client
• No rights claimed to client business processes

Contact Information

If you have questions about these Terms of Service or need clarification about our service offerings, please contact us:

Email:

info@domain.com

Phone:

+357 25 493 872

Address:

45 Thessalonikis Street
3025 Limassol, Cyprus